Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.

In a spirit of collaboration between the group’s entities, we are currently seeking a warranty & claims fulfillement specialist to deliver excellent service and ensure a smooth warranty and claims process.

Contribute to the success of leading brands such as Stelpro, Ouellet, Dettson, Epurair, Innovair, Hazloc Heaters, Synapse, Métal BF – and many others that are shaping the future of our industry. Play a key role in the growth of a thriving Quebec-based manufacturing company.

Responsibilities:

· Process warranty claims, product returns, and parts requests in coordination with the Technical Support team.

· Enter and update sales orders using Microsoft D365 ERP (training provided) and basic Excel functions.

· Handle customer calls and emails, creating quotes, providing updates on claim status and post-sales service inquiries.

· Work closely with internal departments to ensure customer needs are met efficiently.

· Prioritize multiple tasks effectively while balancing customer satisfaction with company goals.

· Disassembling units for inventory parts.

· Maintaining and updating our price sheets and parts lists.

· Assisting with online registrations and associated PDF issues.

· Issuing credits.

Qualifications

· Strong verbal and written communication skills in English (Spanish is a plus).

· 2+ years of customer service experience (HVAC industry experience preferred).

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

· HVAC product knowledge is an advantage but not required.

· Highly organized, detail-oriented, and self-motivated.

· Work experience may be considered in place of formal education.

Benefits

· Salary Between 45K and 65K /Year

· 401(k) with company match

· Health, dental, and vision insurance

· Paid time off

· Employee discounts

· Additional benefits available

Requirements

· Must be able to reliably commute to or relocate to Doral, FL 33178 before starting work.