Operations Manager 

Recognized for the innovation and quality of its products and services in the electrical sector, our brands – Ouellet Canada Inc., Dettson Industries, Hazloc Heaters, Britech, Delta-Therm Corporation, Épurair, Global Commander, Innovair Corporation and Momento – are shaping the future of heating, cooling and ventilation solutions across North America.

Reporting to the Supply Chain Manager ‑ Resistive Heating, you will collaborate with several internal and external stakeholders and help ensure the quality of operation and day-to-day activities on our Crystal Lake Warehouse and shop site (Delta-Therm).

Key Responsibilities:

• General: Plan and coordinate daily warehouse activities including receiving, picking, packing, shipping, and inventory control.
• ERP System: Take ownership of ERP system issues, ensure timely and effective resolutions, and proactively identify opportunities for improvement.
• Human resources: Manage 4 warehouse employees and handle any arising situations in the office or the warehouse and assist in the planning and organization of employee events.
• Coordinate with warehouse staff and office staff: Ensure the team meets performance, quality, and safety standards.
• Administration: Oversee and support administrative duties in the office and ensure that office is operating smoothly.
• Scheduling: Coordinate and book times for inbound and outbound deliveries, ensuring the warehouse runs efficiently.
• Data Entry & Inventory Support: Accurately enter data into our inventory system and assist with inventory management tasks as needed.
• Inventory Audits: Support periodic inventory counts and help reconcile discrepancies in stock levels to ensure accuracy.
• Safety Compliance: Assist in maintaining a safe and compliant work environment by following safety protocols and helping ensure a clean, organized workspace.
• Customer Service: Provide friendly, clear, and professional customer service to CDL drivers, addressing inquiries and ensuring timely and smooth operations.
• Solutions-oriented: Identify problems and come up with effective solutions quickly. Put together long-term plans and initiatives to accomplish company goals efficiently.

Your profile:

• Have a minimum of 5 years of relevant experience in distribution and/or manufacturing.
• Have excellent analytical skills and developed critical thinking.
• Proficiency in Microsoft Office suite, including Excel.
• Experience with ERP systems, Microsoft Dynamics 365 (D365) an asset.
• Proven skills in employee management, supply chain management, change management, and continuous improvement.
• Availability for occasional travel.

We offer:

• Salary between: 73K and 100K/year;
• Rewarding challenges to develop a local business;
• Flexibility in work schedules;
• A friendly and stimulating atmosphere;
• Modular insurance and 401K;
• A respectful and rewarding work environment;
• Distinctive working conditions.